Returns & Exchanges
At Fragranza, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, we offer a 30-day return window for items in their original, unopened packaging.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the unopened product in its original box with all protective padding to ensure it arrives at our warehouse without damage.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing